Our cancellation policy is to avoid turning away potential guests in favour of someone who has already booked, but who cancels at the very last moment. This said, we do understand that unforeseen circumstances can arise, and therefore we try to be as sympathetic and helpful as possible in such cases.
These bookings attract a discount. Cancellation is possible at any time, however you are liable to us for the entire cost of stay from the moment you make your booking and no refunds are possible.
Standard Bookings (not 'non-refundable')
These bookings are charged at our normal tariff. Cancellation is possible at any time. Refunds will be made subject to the following terms except for bookings that fall over Goodwood or other special events for which special terms apply (see below).
• More than a clear day before your booked arrival date, no charge will be made.
• Less than a clear day before your booked arrival date you will be changed the full cost of stay irrespective of how long that is.
• Failing to arrive without notification (‘No Show’), you will be charged the full cost of the booking.
If a booking over the annually held Goodwood Members Meeting, Goodwood Festival of Speed, Goodwood Revival, Qatar Glorious Goodwood or other special events is cancelled or reduced in stay-value less than 60 days before arrival then a charge equal to the original full booking value will be made. Please contact us via firstname.lastname@example.org or by telephone on 01243 641453 if you require clarification.
Cancellation by Us
Should it become necessary for us rather than you to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another nearby bed and breakfast. Should this establishment be more expensive than Lockgate Dairy, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.